Customer Testimonials
Perfect service Excellent service. I would recommend your dealership to friends anytime I'm hoping to get more discounts on my next service
INFINITI on Camelback was excellent to do business with in servicing our vehicle. Anthony got us in right away, they gave us our analysis same day and provided a loaner vehicle that was exceptional!
They took great care of me and had a loaner for me They did great!
The gentleman that helped me provided excellent customer service. I dropped off my vehicle and he provided communication through the entire process. I received the 30k mile maintenance on my SUV. Thank you!
Anthony is very professional and great service . Thank you
Care was very knowledgeable and communicated well and was prompt with his responses. Very good service.
Excellent, informative, and speedy service!
I felt very welcomed when I stepped into Anthony office. There was no pressure after receiving my Auto Status report to fix anything right then. Received a list of what needs to be done in the near future and what could wait a minute or 2. I shall return for those required services.
Garrett was very knowledgeable and helpful in making decisions about me car
Couldn't find anything wrong with screen but it keeps glitching and randomly turning off. Got me out of there in 3 hrs checking screen issue, oil change and tire rotation. No screen update?...
Very quick I had a dead battery and called in ahead of time and he got me in and out in 20 minutes.
I always receive amazing service at INFINITI Camelback ! Garret was so helpful and very nice . He frequently checked in with me and gave me updates about my car. All around great customer service .
The team was very helpful and great to work with. They helped resolve my concerns in a timely manner
Everything was taken care of in a timely manner. Cory was very helpful and professional.
I've always had great service at infinity, unfortunately on 5/9/26 I brought my QX55 in for service and I didn't receive the quality and attention that I've come to rely on. I asked for a quote on my driver side window that was cracked if it wasn't covered under extended warranty, I had 2 screws missing from last service under the hood, they almost forgot to replace until I reminded them at pick up. My tires pressure light was on and it wasn't addressed, and my car always gets washed as a courtesy when I pick up ... Read More Google - May 16, 2026
Anthony was great to work with! He is transparent and super helpful. I have already recommended him to family members.
Dealership and service was amazing. Ron my service advisor was amazing. Stewart the Parts Manager was so helpful. The General Manager Roger Wales is the reason I keep going back. Thanks to you all!
I recently leased a car at INFINITI on Camelback and had a fantastic experience as usual. This was my 4th purchase/lease from INFINITI. David, Keefer Bryan and Lon were incredibly knowledgeable and never made me feel pressured. Everyone went above and beyond to make sure I drove off happy. Outstanding service from start to finish! Thank you
After three service visits and 100-mile round trips for a bumper issue on my 2023 INFINITI QX60 (under 30k miles), the dealership failed to repair the vehicle. The service manager declined to fix it and redirected me to INFINITI Consumer Affairs. No consideration was given for repeated long-distance visits. I also overheard incentives being offered to other customers in exchange for positive reviews, which raises concerns about the authenticity of dealership ratings.
Service was quick and easy. Justin was really helpful the whole time. He listens to my concern about my car and asks follow up questions and tests my car to make sure there was no issue. Appreciate the good service here!
Service department wasn’t able to troubleshoot issue with the used Toyota Corolla they sold my daughter. She had to review the manual and video the example so the INFINITI service tech could see it themselves. Only owned it 2-3 weeks and it’s been sitting at INFINITI almost half of the time. I’m now being told it may have to go to Toyota because INFINITI is unable to fix the issue. Asked for a rental and they can’t guarantee one. Yet we paid extra for an extended warranty. Purchased two Infinitis from this dealer which will probably ... Read More DealerRater - Dec 15, 2025
I appreciate the quick service and how convenient they made the process. My questions were answered.
Allen was a terrific gentleman and got my car fixed quickly and timely. Thank you!
I placed an ad on Facebook Marketplace for our 2020 Lexus ES350 F Sport for $28,000. Right away, within an hour of my post I was bombarded with inquires from private party buyers. In truth I rather not deal with private party individuals who come to my home. I was also contacted by the acquisition manager, Kaitlyn Orabanec of Camelback INFINITI. She asked me to give her a detailed description of the car, the VIN, miles, condition of the car, when I bought my last new tires, what factory options I had, any accidents (NONE), been smoked in (NEVER) any curb damage ... Read More DealerRater - Jun 29, 2025
(Translated by Google) Satisfied with the purchase and the service we received! (Original) Satisfecha con la compra, y el trato que recibimos!
Negotiated defined amount to finish the business. Got negative, thanked for the time and left.
Been turned back at the entrance with the handshake and words: “manager agreed, let’s get the deal”.
Deal was the defined amount for ALL. Stressing this out for ALL!!! That’s the reason of coming back to finalize the deal.
Part of the deal was the downpayment 1000$ from negotiated price (my negotiated price minus 1000$ so the final price HAS TO BE less for 1000$ after downpayment).
Client should thoroughly read documents. That’s my mistake I admit.
Using my stress and exhaustion after 4 hours deal, ... Read More DealerRater - Jan 6, 2025
This is why I love INFINITI on camelback. I needed to get my oil change and the new service manager Ron took care of me. When inspecting my car they found a small leak that could of ended up costing me money in the future and Ron seen that the warranty would cover it. He put me in a rental since they had to hold onto my car for a few days. He provided me with excellent customer service and engaged in conversation instead of just being short and sending me on my way. I will continue to buy cars ... Read More Google - Dec 23, 2024
Don't buy from this dealership. They will tell you anything to make the sale. I was already approved before I came to the dealership to buy a 2020 QX80 but Antonio said he could get me a better rate. So he ran my credit with about 10 other banks which lowered my score. Instead of the 8 percent he promised he got me at a 9.05 percent I was approved for 9.5 percent with my bank. He said if I set up a bank account and do automatic payment they would take off 1 percent, I ask the bank this they didn't know what ... Read More DealerRater - Dec 21, 2024
Josh really looks out for me. He has accommodated last minute oil changes and very specific appointment requests. When they diagnose my car he translates it to plain English and helps me prioritize what I do that day. My 2011 is going strong thanks to the quality service I receive
The day before I purchased the 2024 QX50 Sport , the provided a 24 hours test one, saying it was exactly the same. I liked the test, next day I signed the lease, and found out missing things that the test one had. I was livid, the sales and managers are deceiving. Then today I found out I am missing a tool. I told the sales person many times I wanted a AWD QX50 with towing capability. This dealer has a bad reputation among their Infinity dealership peers. I went to the Scottsdale INFINITI go to purchase the other stuff I needed. Don’... Read More DealerRater - Oct 17, 2024
I have been working with this service Department for years. I definitely highly recommend this place to you, especially Ron Schaefer, Shabby, Justin, they are just wonderful!! Very professional, very knowledgeable and customer oriented!!! They’re The Best!!
If we talk about GOOD customer service, it has a name, JUSTIN TRAN. I want to thank Justin Tran from the service department (service director) for his enormous help and understanding in my case. I'm not going to go into details of what happened. But he got involve into my case and did not rest until a satisfactory result was obtained. I highly recommend speaking to him if help it’s necessary. He is a very kind and understanding person. (hard to find these days)
This is a great dealership and always has been. They have serviced my vehicles for the past 10yrs. Shelby Clark in the service department always takes care of me and provides excellent customer service.
I had an issue with my car and was leaving to go out of town with it in the coming days and Josh was able to fit me in quickly. He was efficient, thorough, professional, friendly, and helpful. I left with my car completely checked, addressed, and comfortable that it had no additional issues. Thank you so much for everything!!
Good at Service. Counter and shop. Black scuffs at door sills. Awhile to clean off. Other than that very satisfied.
Josh is an outstanding INFINITI Rep who is always very helpful and continues to provide us with quality service.
Price for parts are overpriced. Labor price is spot on. Service is excellent. Better than the location in Peoria!
I had another great experience at INFINITI on camelback. Shelby Clark made sure I was taken care of and back on the road very quickly. I definitely enjoyed the customer experience and professionalism. I will definitely be back for service.
Yes, I love their service. Thank you so much, Josh. Keep up with your professional service
Great overall experience with infinity on camelback’s service department! They completed all work in a timely manner and to expectations! Communication was excellent and pricing is fair . Shelby my service advisor makes the process easy and really takes care of you !
This dealership reached out to me via Facebook to purchase my truck I had listed on marketplace. I knew I could get more money selling to a private party but was convinced to sell to them because I was told it would be a much easier process. Almost a month later and I still don't have a check from them. I was finally told I could come in today to get a check but left empty handed. After I drove several hours to the dealership to get the check, they said they didn't have the title yet from ... Read More DealerRater - Apr 30, 2024
Shelby is the best advisor. You are lucky to have him! He is very thorough and helpful!
Josh always treats me professionally and has me and my car uppermost in his time.
The service department is always very good to accommodate your needs and requests. Thank you!😊
Very friendly staff, finished service timely matter explained and showed issues with the car before servicing vehicle
Very happy to be here and have a chance to worked with Nico and Edward such a great team. We got a nice Q60. I'm very happy.
Outstanding service and communication provided important information and cost Staff were helpful and comfortable environment
Excellent service through the entire purchase and two salesman delivered the vehicle to me 100 miles away. 5 Star
Lon Williams and his GM Weston Parker negotiate in bad faith. After agreeing to sell me a used BMW and taking my down payment, they sat on my paperwork and failed to follow up for 4 days. When I called my sales associate and asked to speak with a manager, looking for a reason for the failure to follow up in a timely manner, Lon texted me back saying that they were going to issue me a refund and back out of the deal. No explanation was given, not even the courtesy of a phone call. I requested a call back, ... Read More DealerRater - Feb 7, 2024
Great customer service. And the wait time was exactly as stated. Very satisfied and would recommend
Not sure where to begin with this one. Bought a Pre-Owned vehicle from this dealership November 2023. Will go through the issues in order:
1. Left the lot, only to find out there wasn't even enough gas in the tank to get me home.
2. 2 Days later the Wiper Fluid Warning went off, after using them for the first time. I opened the hood and there was all kinds of foam and debris in it - making me wonder if it's been opened by the dealership since they took the vehicle in.
3. Made me wonder about this 120 point inspection they claim ... Read More DealerRater - Jan 17, 2024
I purchased a vehicle from this dealership on Black Friday (2023).
During the test drive, I pointed out that the vehicle needed an alignment and on the highway the wheels shook, so they said they would perform an alignment and also balance the tires, that it was not a problem, they would take care of it. I scheduled a service appointment for the next week and purchased the vehicle.
When I got to the service department a couple of days later, they did not have me scheduled, but worked me in. I was thankful for that, but it came at a ... Read More DealerRater - Jan 10, 2024
Josh munsil is a trustworthy service advisor and he is the reason I keep coming back.
Mark was very attentive and easy to work with. Got me in and out of there in minutes.
Best service and quick! Took my car to different INFINITI dealer they could not figure it out and Camelback INFINITI Rocks.
Took my Q50 RS in for low coolant. Service Advisor along with his team diagnosed the issue same day and had may car back to me in 5 days. Very happy with the service considering the turbos for this motor are usually on back order. Very happy with my service advisor Josh Munsil. He kept me updated on the status of my car and even stayed a little late to ensure I got my vehicle. Definitely going back to them for all my future INFINITI purchases!
The service manager Nick and service advisor Shelby were awesome. My car had been in the shop more than I would like. I shared my concerns with these two gentleman and they took care of the problems. I would recommend working with these fellas anytime. I was unable to open my lift gate on my SUV to remove my child seats. Without hesitation, the service advisor, Shelby hopped into the car to unhook my car seats. That in my opinion was above and beyond.
My service rep is one of the reasons I keep returning to Camelback INFINITI. The service is great.
I appreciate the professionalism and the prompt service. They do a great job communicating whether it is when they received my car from the towing company and when they would be looking at my car.
Thank you very much for servicing my car whenever it’s brought in to your dealership. I actually appreciate you guys for the great work. Thanks again.
My favorite department is Service, Shelby Clark has all the necessary knowledge and experience to keep you vehicle in perfect driving conditions, Shelby is very flexible and dedication to detail. Do I recommend INFINITI on Camelback? Yes, I do recommend you service your vehicle and utilize Shelby’s services.
Josh is the best! I’m closer to the Scottsdale service department but drive out of my way to have Josh and his team take care of my car. He is efficient and honest!
Thank you for the great service every time the vehicles is in need of maintenance at the dealership.
Amazing dealership! From sales to finance to management to Shelby! Shelby is the service manager you want! Great customer service and attentive to your requests and concerns!
We purchased a 2011 Jeep Grand Cherokee from this dealership on 9/30/23. It broke down the next day and had to be towed to a Jeep dealership for repairs. I expected better from Camelback INFINITI. I would not recommend purchasing a car from them. I was assured the vehicle had gone through a strenuous inspection the morning we purchased it. We should have seen the red flag, when the car was not there to test drive at the scheduled time. I am wondering how their service department missed the large hole in the radiator hose. They also jacked up the internet sale ... Read More DealerRater - Oct 1, 2023
Shelby and the INFINITI team were able to handle this unexpected issue with great expertise.
My car was struggling to start in the mornings so I brought it in and they took care of me and fixed my car and they were super fast thank you
A clean, professional atmosphere with plenty of magazines in the waiting room. Shelby is the guy you want to see for all your service needs.
Definitely would recommend this dealership for the outstanding quality and attention to detail by the Service Department.
Great experience,everyone very nice and polite knowledge i would recommend to family and friends
Professional, courteous, and delivered the end product when promised. My car is running like new, I’m very pleased!
My car sales person was the best sales person I have ever had very knowledgeable on vehicle and service was great
My experience with Infinity on Camelback was exceptional. Shelby provided great customer service and was very knowledgeable.
My experience at Camelback INFINITI was great. Sales and finance made the experience go smoothly. The client loyalty manager did an excellent job making sure I understood all the features of my car.
EXCELLENT THE BEST. Shelby Clark is the man you want to schedule with. He is highly professional, proficient and customer focused.
These people told me my lender charged a $3000 fee to take my loan and they rolled it over into the cost of my car. I called my lender and they made it very clear that they don’t charge loan or origination fees. This isn’t my only issue with them so I’m filing a complaint with the Atty General and every other entity that they’re connected with. I’m not playing these games. Make sure you read those contracts because they have some unsavory practices.
Thx for reaching out to get an understanding of my vehicle purchase and customer service. I work with the state of Arizona and transport children to therapy at times we wanted to pick up another vehicle that would be safe and reliable. Prior to purchasing the vehicle we trusted the sales person to be honest. I asked about various mechanical parts and the overall condition along with inquiring about oil leaks. We were told everything is good. I purchased the vehicle May 24th through my credit union and have not had the opportunity to drive it at all due to ... Read More DealerRater - Jul 21, 2023
Had an amazing experience with Lon at the dealership. He was extremely knowledgeable and helpful throughout the car buying experience. They make it quick and painless!
All of the service reps are very nice, knowledgeable and not at all pushy, especially Josh.
Always a pleasure working with Josh! He makes servicing my vehicle so easy and everything goes so smoothly.
Great service. My service advisor always takes care of my needs quickly and efficiently. I always recommend INFINITI on Camelback service.
Mark was an excellent service advisor. He kept me informed on the status of the car. He was friendly. The car even came back clean and polished.
Shelby is the best service advisor I've ever experienced. Because of him, I'm able to stop into the dealership with any small issue and he is always ready to help. I've been dealing with him since 2019, and I've never been even remotely disappointed. I'd give more than 5 stars if I could.
Lon continues to be our go to. He got us into an awesome vehicle and he’s just always 100% knowledgeable about everything.
Great customer service, very friendly and comfortable environment. They work with you and help you the best way possible.
I have been to a lot of dealerships in my time and I can definitely say INFINITI on camelback treats me like family! I had the pleasure to sit with Lon while he went over what my new car can do for me. There was so much that I didn't know that this car can do. He didn't rush me and took the time to make sure the car fits to my personal needs, which showed me he cares personally about his customers. After you buy your car, make sure and ask for Lon so he can show ... Read More DealerRater - Jun 10, 2023
The service agents are very responsive and keep you informed of status of service and repairs. The waiting room is very accommodating if you choose to wait.
Staff is professional, work was done in a timely manner and future needs had been identified.
Josh in the service department is amazing, I Wouldn’t service my vehicle anywhere else. Trustworthy and dependable.
If you are looking for a great experience when purchasing a car at INFINITI on camelback, then you need to make sure and ask for Edward! You will not be disappointed at all. Edward asked all the right questions and made sure he put me in the right car that could afford my monthly budget. He didn't rush me and just listened to what I was looking for. He didn't try to oversell me on something I didn't need either. He started with a smile when he greeted us, and that smile never left. Great customer service ... Read More DealerRater - Jun 4, 2023
Great service. Advisor is always quick and efficient and the work is performed right the first time.
My experience was extremely successful in all respects and would recommend to all individuals needing services
I have used the service dept for 4 years and they are always very accommodating. They always keep you updated on the status of your vehicle.
