Customer Testimonials
Everyone at Infinity was absolutely personal and hands on. No push, just solution oriented. We thank each of them from GM-Jae, Roger-Operations and Jason or Salesman. Great place to shop if you’re interested. And those QX60’s are real nice.
Horrible!
Great service
I have been bringing my INFINITI QX80 to this dealership for service for many years, which is why this experience was especially disappointing.
I originally contacted the service department to have a light bulb replaced. Unfortunately, what should have been a simple repair turned into a frustrating two-month process. I was transferred between multiple service advisors, and after driving my vehicle to the dealership the first time, I was told they weren’t sure which part needed to be ordered. I had to make a second trip so they could inspect it again.
During my second visit, I spoke directly ... Read More Google - Jul 11, 2026
I am dealing with a difficult situation with a 2019 INFINITI QX60 3.5-liter engine. I am dealing with a possible $10K to $15K engine problem and needed the help of a patient and helpful person to share information that is honest and accurate. I found him at INFINITI on Camelback - his name is Anthony Gonzalez - he was busy at the moment that I walked in, and he did not hesitate to offer his help. He took time to listen - understand - and serve me in a way that made me feel confident about what to do next. I ... Read More DealerRater - Jun 30, 2026
Anthony is an outstanding service rep. He went above and beyond to schedule my warranty work, finish same day and stay 10 minutes late for me to pick up my car. I will schedule future work with this dealership based on my interaction with him.
Anthony was very helpful and the reason I’ll be coming back for future service
As for my recent service experience, it was excellent- from the moment I dropped off my vehicle to the service provider by the staff
Garrett was friendly, knowledgeable and professional. I do have some concerns about the dealership itself delaying warranty work.
I would have given 5 stars, but after my oil change I noticed the service reminder sticker was not placed on the windshield and the maintenance reset was not completed. After I left and noticed these issues, I returned to the dealership, and my service advisor, Anthony, immediately took care of everything. He was professional, courteous, and resolved the situation quickly. Because of Anthony’s excellent customer service, I would return for future maintenance and service.
The service repair experience was good. Service representative, Anthony was very helpful and polite. Thank you
Not great communication. Suggested work I already had done the last time. Quotes one price and then raised it.
I had warranty work done for my turbos. I did have to wait 8 months for the.parts to come in because of the scope of the recall, but once everything came in Garrett and was very helpful and kept me updated with everything
Always bad experience Always says one thing and want to charge more and it's never what they say when I leave the car was there for almost 6 days and had to beg for a loaner car. And then they call me and say something else needs to be fixed and my cars not drivable so there was no way for me to get a second opinion
Perfect service Excellent service. I would recommend your dealership to friends anytime I'm hoping to get more discounts on my next service
INFINITI on Camelback was excellent to do business with in servicing our vehicle. Anthony got us in right away, they gave us our analysis same day and provided a loaner vehicle that was exceptional!
They are horrible. They lie and will sell and pitch you something and not honor it. Then for services they don’t fix things and try to constantly upsell and and do not explain what they are doing and then charge you for it. I left my car and came back to have to pay 3x what I had been told when I left. Overpriced, and horrible cars! My new car of 1 yr has had more problems than any other car and refuse to helps . There is little recourse and they don’t give a crap about helping customers. They ... Read More Google - Jun 8, 2026
They took great care of me and had a loaner for me They did great!
The gentleman that helped me provided excellent customer service. I dropped off my vehicle and he provided communication through the entire process. I received the 30k mile maintenance on my SUV. Thank you!
Anthony is very professional and great service . Thank you
Care was very knowledgeable and communicated well and was prompt with his responses. Very good service.
Excellent, informative, and speedy service!
I felt very welcomed when I stepped into Anthony office. There was no pressure after receiving my Auto Status report to fix anything right then. Received a list of what needs to be done in the near future and what could wait a minute or 2. I shall return for those required services.
Garrett was very knowledgeable and helpful in making decisions about me car
Couldn't find anything wrong with screen but it keeps glitching and randomly turning off. Got me out of there in 3 hrs checking screen issue, oil change and tire rotation. No screen update?...
Very quick I had a dead battery and called in ahead of time and he got me in and out in 20 minutes.
I always receive amazing service at INFINITI Camelback ! Garret was so helpful and very nice . He frequently checked in with me and gave me updates about my car. All around great customer service .
The team was very helpful and great to work with. They helped resolve my concerns in a timely manner
Everything was taken care of in a timely manner. Cory was very helpful and professional.
I've always had great service at infinity, unfortunately on 5/9/26 I brought my QX55 in for service and I didn't receive the quality and attention that I've come to rely on. I asked for a quote on my driver side window that was cracked if it wasn't covered under extended warranty, I had 2 screws missing from last service under the hood, they almost forgot to replace until I reminded them at pick up. My tires pressure light was on and it wasn't addressed, and my car always gets washed as a courtesy when I pick up ... Read More Google - May 16, 2026
Anthony was great to work with! He is transparent and super helpful. I have already recommended him to family members.
Dealership and service was amazing. Ron my service advisor was amazing. Stewart the Parts Manager was so helpful. The General Manager Roger Wales is the reason I keep going back. Thanks to you all!
I recently leased a car at INFINITI on Camelback and had a fantastic experience as usual. This was my 4th purchase/lease from INFINITI. David, Keefer Bryan and Lon were incredibly knowledgeable and never made me feel pressured. Everyone went above and beyond to make sure I drove off happy. Outstanding service from start to finish! Thank you
I bought a car from this dealership. They sold me an extended warranty at great cost. It was sold to me as bumper to bumper coverage and total peace of mind. When i had a check engine light come on i immediately made an appointment and brought the car in. When i arrived, after arranging my day gor this appointment, i was told they had nobody to look at the car and to come back next week. While i was worried about continuing to drive car with check engine light on i had no choice. When i came back in ... Read More Google - Apr 7, 2026
Came in to get another key fob. Waited 1.5 hours without being told anything past the wait in the lobby line. Asked when they thought it would be ready and was told the other service representative was working on it right now. Another 30 minutes, I get a message on my phone with a cost breakdown that doesn't indicate what any of the numbers represent. Went and asked what they were, was handed a sheet that didn't have any breakdown, just a final price. Told it would be $500 and another hour sitting in their lobby. I didn't allocate a ... Read More Google - Mar 6, 2026
After three service visits and 100-mile round trips for a bumper issue on my 2023 INFINITI QX60 (under 30k miles), the dealership failed to repair the vehicle. The service manager declined to fix it and redirected me to INFINITI Consumer Affairs. No consideration was given for repeated long-distance visits. I also overheard incentives being offered to other customers in exchange for positive reviews, which raises concerns about the authenticity of dealership ratings.
Service was quick and easy. Justin was really helpful the whole time. He listens to my concern about my car and asks follow up questions and tests my car to make sure there was no issue. Appreciate the good service here!
Service department wasn’t able to troubleshoot issue with the used Toyota Corolla they sold my daughter. She had to review the manual and video the example so the INFINITI service tech could see it themselves. Only owned it 2-3 weeks and it’s been sitting at INFINITI almost half of the time. I’m now being told it may have to go to Toyota because INFINITI is unable to fix the issue. Asked for a rental and they can’t guarantee one. Yet we paid extra for an extended warranty. Purchased two Infinitis from this dealer which will probably ... Read More DealerRater - Dec 15, 2025
Treated my brother like trash when it came time to service the car he purchased.
Steer clear of this dealership.
Both their sales department and service,Let’s start by saying their service department is horrible. I Dropped my vehicle off with them and they held it for close to 3 1/2 weeks. The work needing to be done should not have taken more than a week It took like many others are saying multiple phone calls as well as showing up to get the work done that they had told me they would do. My service advisor Cory was absolutely the worst zero communication he says how straight of a shooter he is, but let it ... Read More Google - Nov 17, 2025
Zero stars if I could. Took my car in, would be told I would get a call one day and nothing would happen. Then I’d call and was told a new timeline and told I’d be called a certain day then again nothing. I had to be on top of them in order for them to give me updates. My car was with them a whole month and was told they couldn’t find anything issues yet still not working and was charged 2.5k. Each time I’d call they’d say their lead tech would check it ... Read More Google - Nov 15, 2025
I appreciate the quick service and how convenient they made the process. My questions were answered.
Zero stars. Installed a part for me last year it broke under warranty. Was miss led when scheduling appointment that is was a 30-45 minute fix. Then I’m told that the uber ride home is out of range even though I bought the vehicle here. 10/10 would not recommend as giving a customer a ride home is not an option. What?
Allen was a terrific gentleman and got my car fixed quickly and timely. Thank you!
Very disappointed from false information and unprofessional service by these people. Not recommended at all.
I placed an ad on Facebook Marketplace for our 2020 Lexus ES350 F Sport for $28,000. Right away, within an hour of my post I was bombarded with inquires from private party buyers. In truth I rather not deal with private party individuals who come to my home. I was also contacted by the acquisition manager, Kaitlyn Orabanec of Camelback INFINITI. She asked me to give her a detailed description of the car, the VIN, miles, condition of the car, when I bought my last new tires, what factory options I had, any accidents (NONE), been smoked in (NEVER) any curb damage ... Read More DealerRater - Jun 29, 2025
I don’t know why the parts department has there own line to answer phones, if they never pick up. I tried reaching them for an hr, completely useless I had to go instore myself
(Translated by Google) Satisfied with the purchase and the service we received! (Original) Satisfecha con la compra, y el trato que recibimos!
It was the worst experience of my life. Ron Held my car for over four days and did not have time to look at it until the end of the week at which point he got authorization for things on my car that I did not need and told me that it will cost me $2000 out-of-pocket after the extended warranty payment! In summary, he lied Cheated and tried to steal from me!
Negotiated defined amount to finish the business. Got negative, thanked for the time and left.
Been turned back at the entrance with the handshake and words: “manager agreed, let’s get the deal”.
Deal was the defined amount for ALL. Stressing this out for ALL!!! That’s the reason of coming back to finalize the deal.
Part of the deal was the downpayment 1000$ from negotiated price (my negotiated price minus 1000$ so the final price HAS TO BE less for 1000$ after downpayment).
Client should thoroughly read documents. That’s my mistake I admit.
Using my stress and exhaustion after 4 hours deal, ... Read More DealerRater - Jan 6, 2025
This is why I love INFINITI on camelback. I needed to get my oil change and the new service manager Ron took care of me. When inspecting my car they found a small leak that could of ended up costing me money in the future and Ron seen that the warranty would cover it. He put me in a rental since they had to hold onto my car for a few days. He provided me with excellent customer service and engaged in conversation instead of just being short and sending me on my way. I will continue to buy cars ... Read More Google - Dec 23, 2024
Don't buy from this dealership. They will tell you anything to make the sale. I was already approved before I came to the dealership to buy a 2020 QX80 but Antonio said he could get me a better rate. So he ran my credit with about 10 other banks which lowered my score. Instead of the 8 percent he promised he got me at a 9.05 percent I was approved for 9.5 percent with my bank. He said if I set up a bank account and do automatic payment they would take off 1 percent, I ask the bank this they didn't know what ... Read More DealerRater - Dec 21, 2024
Josh really looks out for me. He has accommodated last minute oil changes and very specific appointment requests. When they diagnose my car he translates it to plain English and helps me prioritize what I do that day. My 2011 is going strong thanks to the quality service I receive
The day before I purchased the 2024 QX50 Sport , the provided a 24 hours test one, saying it was exactly the same. I liked the test, next day I signed the lease, and found out missing things that the test one had. I was livid, the sales and managers are deceiving. Then today I found out I am missing a tool. I told the sales person many times I wanted a AWD QX50 with towing capability. This dealer has a bad reputation among their Infinity dealership peers. I went to the Scottsdale INFINITI go to purchase the other stuff I needed. Don’... Read More DealerRater - Oct 17, 2024
I have been working with this service Department for years. I definitely highly recommend this place to you, especially Ron Schaefer, Shabby, Justin, they are just wonderful!! Very professional, very knowledgeable and customer oriented!!! They’re The Best!!
If we talk about GOOD customer service, it has a name, JUSTIN TRAN. I want to thank Justin Tran from the service department (service director) for his enormous help and understanding in my case. I'm not going to go into details of what happened. But he got involve into my case and did not rest until a satisfactory result was obtained. I highly recommend speaking to him if help it’s necessary. He is a very kind and understanding person. (hard to find these days)
This is a great dealership and always has been. They have serviced my vehicles for the past 10yrs. Shelby Clark in the service department always takes care of me and provides excellent customer service.
I had an issue with my car and was leaving to go out of town with it in the coming days and Josh was able to fit me in quickly. He was efficient, thorough, professional, friendly, and helpful. I left with my car completely checked, addressed, and comfortable that it had no additional issues. Thank you so much for everything!!
Good at Service. Counter and shop. Black scuffs at door sills. Awhile to clean off. Other than that very satisfied.
Josh is an outstanding INFINITI Rep who is always very helpful and continues to provide us with quality service.
Price for parts are overpriced. Labor price is spot on. Service is excellent. Better than the location in Peoria!
I had another great experience at INFINITI on camelback. Shelby Clark made sure I was taken care of and back on the road very quickly. I definitely enjoyed the customer experience and professionalism. I will definitely be back for service.
Yes, I love their service. Thank you so much, Josh. Keep up with your professional service
Great overall experience with infinity on camelback’s service department! They completed all work in a timely manner and to expectations! Communication was excellent and pricing is fair . Shelby my service advisor makes the process easy and really takes care of you !
This dealership reached out to me via Facebook to purchase my truck I had listed on marketplace. I knew I could get more money selling to a private party but was convinced to sell to them because I was told it would be a much easier process. Almost a month later and I still don't have a check from them. I was finally told I could come in today to get a check but left empty handed. After I drove several hours to the dealership to get the check, they said they didn't have the title yet from ... Read More DealerRater - Apr 30, 2024
Shelby is the best advisor. You are lucky to have him! He is very thorough and helpful!
Josh always treats me professionally and has me and my car uppermost in his time.
The service department is always very good to accommodate your needs and requests. Thank you!😊
Very friendly staff, finished service timely matter explained and showed issues with the car before servicing vehicle
Very happy to be here and have a chance to worked with Nico and Edward such a great team. We got a nice Q60. I'm very happy.
Outstanding service and communication provided important information and cost Staff were helpful and comfortable environment
Excellent service through the entire purchase and two salesman delivered the vehicle to me 100 miles away. 5 Star
Lon Williams and his GM Weston Parker negotiate in bad faith. After agreeing to sell me a used BMW and taking my down payment, they sat on my paperwork and failed to follow up for 4 days. When I called my sales associate and asked to speak with a manager, looking for a reason for the failure to follow up in a timely manner, Lon texted me back saying that they were going to issue me a refund and back out of the deal. No explanation was given, not even the courtesy of a phone call. I requested a call back, ... Read More DealerRater - Feb 7, 2024
Great customer service. And the wait time was exactly as stated. Very satisfied and would recommend
Not sure where to begin with this one. Bought a Pre-Owned vehicle from this dealership November 2023. Will go through the issues in order:
1. Left the lot, only to find out there wasn't even enough gas in the tank to get me home.
2. 2 Days later the Wiper Fluid Warning went off, after using them for the first time. I opened the hood and there was all kinds of foam and debris in it - making me wonder if it's been opened by the dealership since they took the vehicle in.
3. Made me wonder about this 120 point inspection they claim ... Read More DealerRater - Jan 17, 2024
I purchased a vehicle from this dealership on Black Friday (2023).
During the test drive, I pointed out that the vehicle needed an alignment and on the highway the wheels shook, so they said they would perform an alignment and also balance the tires, that it was not a problem, they would take care of it. I scheduled a service appointment for the next week and purchased the vehicle.
When I got to the service department a couple of days later, they did not have me scheduled, but worked me in. I was thankful for that, but it came at a ... Read More DealerRater - Jan 10, 2024
Josh munsil is a trustworthy service advisor and he is the reason I keep coming back.
Mark was very attentive and easy to work with. Got me in and out of there in minutes.
Best service and quick! Took my car to different INFINITI dealer they could not figure it out and Camelback INFINITI Rocks.
Took my Q50 RS in for low coolant. Service Advisor along with his team diagnosed the issue same day and had may car back to me in 5 days. Very happy with the service considering the turbos for this motor are usually on back order. Very happy with my service advisor Josh Munsil. He kept me updated on the status of my car and even stayed a little late to ensure I got my vehicle. Definitely going back to them for all my future INFINITI purchases!
The service manager Nick and service advisor Shelby were awesome. My car had been in the shop more than I would like. I shared my concerns with these two gentleman and they took care of the problems. I would recommend working with these fellas anytime. I was unable to open my lift gate on my SUV to remove my child seats. Without hesitation, the service advisor, Shelby hopped into the car to unhook my car seats. That in my opinion was above and beyond.
My service rep is one of the reasons I keep returning to Camelback INFINITI. The service is great.
I appreciate the professionalism and the prompt service. They do a great job communicating whether it is when they received my car from the towing company and when they would be looking at my car.
Thank you very much for servicing my car whenever it’s brought in to your dealership. I actually appreciate you guys for the great work. Thanks again.
My favorite department is Service, Shelby Clark has all the necessary knowledge and experience to keep you vehicle in perfect driving conditions, Shelby is very flexible and dedication to detail. Do I recommend INFINITI on Camelback? Yes, I do recommend you service your vehicle and utilize Shelby’s services.
