Nissan names Ashley Gatlin as VP and Chief Customer Satisfaction Officer for the U.S. and Canada

As Nissan Motor Corporation’s premium luxury brand, INFINITI draws directly on Nissan’s extensive engineering capability, strict manufacturing quality, and focus on customer satisfaction. Thanks to this shared foundation, ongoing advancements in leadership, quality control, and vehicle reliability directly elevate the lineup and ownership experience we deliver to our drivers.

In this role, Gatlin will direct Nissan’s Total Customer Satisfaction organization across the United States and Canada, emphasizing vehicle safety, craftsmanship, owner retention, and overall driver satisfaction. Collaborating across departments, she will drive initiatives to enhance vehicle reliability while ensuring customer feedback remains central to company decisions.

Gatlin brings more than 25 years of Nissan experience to her position, having held key leadership roles in Engineering, Supply Chain Management, Manufacturing, and Total Customer Satisfaction. She most recently served as senior director of Total Customer Service, where her scope expanded to cover Warranty & Compliance, Overseas Chief Quality Engineering, Field Quality Investigations, and Quality Strategy Management for both U.S. and Canadian operations.

She assumes her new position as Nissan continues to earn major industry accolades for product quality and customer care. Notably, the Nissan Rogue captured the top spot in the compact SUV segment in the J.D. Power 2026 U.S. Initial Quality Study, while the Nissan Murano earned top honors as the most dependable midsize SUV for the second consecutive year in the J.D. Power 2026 U.S. Vehicle Dependability Study.

These award-winning models and many others are available right here at our dealership in Phoenix, AZ. To explore our current inventory or schedule a test drive, contact INFINITI on Camelback today.